About the Role
We are looking for Spanish-speaking Customer Services & Safety Agent for a challenging and meaningful role at the company's control and command center in Tel Aviv. In this role, you will be required to supervise, coordinate, and assist our users who use the platform (app).
This position requires a deep understanding of the platform and the variety of services that will be provided to you during a unique two-week paid training period. The job is a 24/7 shift-based (including nights and weekends) and is suitable for full-time/part-time employment.
Responsibilities:
Monitor and assist users via the security platform (app). Responses can be provided via video, phone, chat, or email.
Respond to various security situations and coordinate appropriate responses
Provide a meaningful user experience and ensure the safety of the company’s clients by listening to their needs in any situation they are in.
Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
Record, process, and report information both verbally and in writing in real time and/or after the completion of the service.
Requirements
Fluent in Hebrew, Spanish and English (written and spoken)
Representative and above all, a passion to help others
Experience in customer service, security, or another role requiring interaction with customers
High computer skills
Effective communication, including the ability to listen and communicate clearly.
High energy, high attention to details, process oriented, and professional.
The ability to pick up on auditory cues with varying rates of volume intensity.
The ability to remain seated for extended periods of time.
The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.
Work in a shift-based environment, including nights and weekends
About the Company
An innovative company on a mission is to enhance the level of personal security, safety, and peace of mind for everyone. Operating in the US and globally (including Israel), the company serves some of the world’s largest companies. Its advisors include former leaders of the US Secret Service, FBI and heads of major police forces worldwide, among others.
We all face situations where we feel unsafe but it’s too early to call the police—like walking alone at night or worrying about children out of sight. By the time it escalates, it’s often too late.
By merging AI-driven technologies with human security experts-operated control centers, the company is redefining personal security. Users can access 24/7 preventative services through a mobile app, where security experts can quickly identify risks, deter hostile individuals, coordinate with local authorities if needed, and provide guidance when it's needed most.